Refund policy
Returns & Refund Policy
We want you to feel confident when purchasing from Seasons To Seasons.
30-Day Return Window
You may request a return within 30 days after receiving your item.
To be eligible for a return, the item must be in the same condition in which it was received, unused and with its original packaging, accessories, tags, and documentation where applicable. Proof of purchase is required.
Some products may have additional return restrictions based on their condition, hygiene or safety requirements, or manufacturer requirements. Any product-specific restrictions that apply will be communicated before a return is approved.
How to Request a Return
To request a return, contact us at info@seasonstoseasonsstore.com before sending the product back.
Please include your order information and the reason for the return.
If your return is approved, Seasons To Seasons will provide return instructions and, when applicable, a return shipping label. A return label is not included with the original shipment.
Items returned without prior authorization may not be accepted.
Return Shipping
Unless Seasons To Seasons confirms otherwise for your return, the customer is responsible for return shipping costs for returns that are not the result of a damaged, defective, or incorrect item.
If a supplier or product-specific return program provides prepaid return shipping, Seasons To Seasons will apply that benefit to the eligible return.
We will tell you about any return shipping responsibility before the return is completed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us promptly at info@seasonstoseasonsstore.com with your order information and, when appropriate, photographs showing the issue.
We will review the issue and provide the appropriate next steps.
Refunds
Once an authorized return has been received and reviewed, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, contact us at info@seasonstoseasonsstore.com.
Exchanges
If you would like a different eligible item, contact us before returning your original purchase. Depending on the product, the fastest option may be to complete the approved return and place a separate order.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be cancelled once it has entered fulfillment or shipped. If an order has already shipped, the applicable return process will apply.
Seasons To Seasons does not charge a separate cancellation administration fee unless a fee has been clearly disclosed and agreed to before purchase.
Sale and Promotional Items
A sale or promotional price does not, by itself, make an otherwise eligible product non-returnable.
If a specific product is final sale or has different return restrictions, that restriction must be clearly disclosed before purchase.
Contact
For return or refund questions:
Seasons To Seasons
info@seasonstoseasonsstore.com
201-292-7936